As part of the social media project in ISM3004, we were assigned to research a company's Internet and social media presence. Our group chose Walmart as our social media project company. Our group's research included analyzing Walmart's presence on the following Internet websites; YouTube, FaceBook, Google, Bing, Twitter, Twitrratr, Flickr, Instagram, Pinterest, Stumbleupon, and Walmart.com. I researched Walmart’s YouTube page, Wikipedia page, and their social media guidelines. I learned that it is important for a company to have a social media presence, but more importantly a structured and customer-caring existence. It is good to see a company setting and sharing guidelines on social media use. It sets the bar in regards to what to expect from Walmart's social media presence and what is allowed to be posted on the Internet. My employer, Harland Financial Solutions, has an online presence on Twitter and YouTube, but I am unable to find the social media guidelines or policy. There are articles about social media, but no policy was found.
Our group was able to collaborate and bring together all needed content. Hawiane Tidwell was our group leader and assigned tasks to each group member to do with a deadline set for all research. I believe all group members participated in their assigned tasks. Hawiane did a great job at combing all of our research into the group Wiki page. We worked together well and our leader produced a well written report on Walmart's social media and online presence.
It is important for a company to have a social network presence to keep up with the multiple generations of buyers. With the combination of smartphones and social networking, the consumer is closer to the brand and company than ever before. Not only is it important and critical for companies to use social media avenues, but they must also have guidelines to follow. Without guidelines, the reputation of the company is at stake with everything anyone says about your company online.
Our group’s Walmart Wikispace:
http://ism3004socialmedia.wikispaces.com/Wal-Mart
It is important for a company to have a social network presence to keep up with the multiple generations of buyers. With the combination of smartphones and social networking, the consumer is closer to the brand and company than ever before. Not only is it important and critical for companies to use social media avenues, but they must also have guidelines to follow. Without guidelines, the reputation of the company is at stake with everything anyone says about your company online.
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